While Plan B seems to offer comfortable innerwear for kids (as seen in many positive reviews), I urge all new customers to be fully aware of their restrictive return policy. Especially when everything is online, we may not be sure of fittings and comfort unless we try them on.
I had an approved return for my order (#273246), but was deeply disappointed to learn that the refund is Store Credit only. This policy is frustrating because it essentially forces customers into making future purchases, even when the original order may have involved quality and comfort issues for kids.
In my experience, being restricted to store credit for a refund feels more like a penalty than a service. Please note that they also deduct a Rs. 50 Return Fee from the product value before issuing the credit.
If you are a customer who values the option of a true monetary refund when things don't work out, you should seriously factor in this "store credit only" policy before committing to a purchase. Due to this policy, I will be refraining from purchasing from this brand in the future.
Update on this Return:
I am updating my previous review to reflect a helpful intervention from Plan B's customer support.
My initial concern was that their return policy only provides store credit for approved returns (minus a Rs. 50 Return Fee), which is particularly frustrating when purchasing innerwear online where we may not be sure of fittings and comfort unless we try them on.
However, after expressing my disappointment regarding the standard store credit for my order (#273246), Plan B's customer support reached out to clarify their policy. They stated that they do offer refunds in cases where customers face genuine quality issues with a product or have ordered the largest available size and it still doesn't fit.
They also acknowledged that the initial email I received was a generic response and that they are working on improving communication. Given the context of my issue (which involved quality) and my loyalty, they processed a refund directly to my bank account for the two items in question, an action that demonstrates a willingness to be fair when products are unusable. I appreciate the specific resolution to my case and have revised my rating to reflect the exceptional customer service intervention for a genuine issue. Cheers PlanB! Exceptional response and service.
