Hi,
As discussed during our call on Friday (approximately 3 minutes at 10:30 AM), we requested you to share images of the product on WhatsApp so we could investigate the issue. You had informed us that you would send them on Monday. We also followed up with you on WhatsApp, but we have not yet received the requested images. For your reference, we've also shared the proof of our communication via email.
We're here to help and would be happy to resolve this for you. However, we won't be able to proceed until we receive the requested images. Kindly share them with us at your earliest convenience so we can take this forward.